Privacy Policy

Privacy Policy – XmarteK

Last updated: 1/06/2026

At XmarteK(“XmarteK”, “we”, “our”, “us”), we are committed to protecting the privacy and security of the personal data of our users, clients, partners, and website visitors.
This Privacy Policy explains what information we collect, how we use it, why we process it, and how users can request deletion of their data.

This policy applies to our website https://xmartek.co, our applications, integrations, communication platforms, and services, including integrations with third-party platforms such as Meta (Facebook, WhatsApp, Instagram).

1. Information We Collect

We may collect and process the following types of information:

1.1 Information Provided Directly by the User

• Full name
• Company name
• Email address
• Phone number
• Country and city
• Information submitted through contact      forms, demos, support requests, or commercial inquiries
• Messages sent via WhatsApp, email, or      other communication channels

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, session duration, and      interaction data
• Referring URLs
• Date and time of access

1.3 Information Collected via Third Parties

We may receive information through third-party platforms and services, including:

• Meta platforms (Facebook, Instagram,      WhatsApp Business Platform)
• CRM systems
• Telephony and communication platforms
• Analytics and hosting providers

This information is processed only for the purposes described in this policy.

2. How We Use the Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our      services
• To respond to inquiries, support requests,      and commercial communications
• To configure, integrate, and support      communication platforms (e.g., VoIP, CRM, WhatsApp integrations)
• To improve our website, services, and user      experience
• To manage client and partner relationships
• To send operational or service-related      communications
• To comply with legal, regulatory, and      contractual obligations
• To ensure security, fraud prevention, and      system integrity

We do not sell personal data to third parties.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• User consent
• Performance of a contract or      pre-contractual steps
• Legitimate business interests
• Legal and regulatory compliance

4. Data Sharing and Disclosure

We may share data only when necessary and under strict confidentiality agreements with:

• Hosting and infrastructure providers
• Communication and messaging platforms
• CRM and analytics providers
• Business partners involved in service      delivery

All third parties are required to protect personal data and use it only for authorized purposes.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or contractual obligations.

6. User Rights

Users have the right to:

• Access their personal data
• Request correction or update of their data
• Request deletion of their data
• Withdraw consent at any time
• Object to certain types of processing

7. How to Request Data Deletion

Users may request deletion of their personal data at any time by:

📧 Email: xsupport@xmartek.com
📨 Contact form: https://xmartek.co

Requests will be processed within a reasonable timeframe and in accordance with applicable laws.

8. Data Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. International Data Transfers

Some services or providers may be located outside the user’s country. When applicable, we ensure appropriate safeguards are in place to protect personal data.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. XmarteK is not responsible for the privacy practices or content of external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

XmarteK
🌐 https://xmartek.co
📧 xsupport@xmartek.co